Widerrufsrecht

Returns & Refunds Policy 

At Wat&Chic, we aim to provide a clear and transparent return process for all customers. Wat&Chic is operated by WILSON4TRADING, Vili Šmid s.p., registered in Slovenia.

Returns

You may return eligible items within 14 days of receiving your order, subject to the conditions outlined below. For customers in the European Union, this policy applies in accordance with applicable EU consumer protection laws.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original tags and packaging must be included

How to Initiate a Return

To request a return, please contact us at:

Email: support@wat-chic.com

Include your order number and reason for return. We will provide you with return instructions within 1–2 business days.

Return Address

Returns must be sent to the address provided by our support team after your return request is approved. As products may be fulfilled from different partner warehouses within the European Union, the appropriate return address depends on the item purchased. Our customer support team will provide the correct return address once your return request has been approved.

Registered Business Address:
WILSON4TRADING, Vili Šmid s.p.
Valvasorjeva ulica 32 b
3000 Celje
Slovenia

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a tracked shipping service, as we are not responsible for lost returns

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Once the returned item has been received and inspected, approved refunds are processed within 5–10 business days. Depending on your payment provider, it may take a few additional business days for the refund to appear in your account.
  • Refunds will be issued to your original payment method

Please note that original shipping costs (if any) are non-refundable.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or damaged after delivery
  • Items without original packaging or tags
  • Personal or hygiene-related items (if applicable)

Exchanges

We do not offer direct exchanges. If you would like a different size, colour, or item, please return the eligible item in accordance with this policy and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, and include photographs of the issue. We will arrange a replacement or refund at no additional cost.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, orders may already have entered our fulfilment process, and cancellation may no longer be possible. In such cases, customers may still exercise their applicable return rights after delivery. 

Contact

For any return or refund inquiries, please contact:

WILSON4TRADING, Vili Šmid s.p.
Email: support@wat-chic.com
Phone: +386 (0)516 05 211

Response time: within 24 hours (Mon–Fri)

We are committed to handling all returns fairly, transparently and in accordance with applicable consumer protection laws.

Last updated: 29 July 2026