Pogosta vprašanja

Orders are typically processed within 1–2 business days. Estimated transit times after dispatch are 3–5 business days for Slovenia and the European Union, 5–8 business days for Norway and Switzerland, and 5–7 business days for other international destinations. Delivery times are estimates and may vary due to the destination, carrier, customs processing, or other circumstances outside our control.

Yes. WAT&CHIC ships to many international destinations. Available shipping options and costs are shown at checkout based on your delivery address. For deliveries outside the European Union, customs duties, import taxes or other local charges may apply and are the responsibility of the customer.

We accept major credit and debit cards and other secure payment methods available through Shopify Checkout. The payment options available to you will be displayed at checkout and may vary depending on your country or region.

You may return eligible items within 14 days of receiving your order. Items may be inspected as reasonably necessary to determine their nature, characteristics and functioning, but should otherwise be returned in their original condition with applicable tags and packaging. Certain exclusions may apply. For full details and return instructions, please see our Refund Policy.

Once your order has been dispatched, you’ll receive tracking information by email. You can use the tracking link to follow the progress of your shipment. Tracking updates may occasionally be delayed during customs checks or carrier transitions. If you experience any issues with tracking, please contact us and we’ll be happy to assist.

All products sold by WAT&CHIC are supplied new and sourced through established international suppliers and distributors specialising in designer and premium fashion. Product information, brand details and supporting documentation are provided through our supply partners. If you have a question about a specific product, please contact us before purchasing.

We source our products through established international suppliers and distributors specialising in designer and premium fashion. Orders are fulfilled from trusted partner warehouses within the European Union, helping us provide reliable shipping and order tracking.

Our products are held in trusted partner warehouses within the European Union and dispatched from the appropriate fulfilment location. This allows us to offer a wide selection without holding all inventory in one location. Availability is updated regularly to reflect current supplier stock.

Please follow the care instructions provided with each product, as materials and recommended care methods may vary. In general, store items appropriately, avoid unnecessary exposure to moisture, heat and direct sunlight, and use any protective packaging or dust bag supplied with the item.