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frequently-asked-questions

Find your answers here

How long does shipping take?

We typically process orders within 1-2 business days. Delivery times vary by location, with most European orders arriving within 3-7 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout.

What payment methods do you accept?

We accept secure payments including major credit/debit cards and other trusted payment options displayed at checkout.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging.

How do I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Where do your products come from?

We work with trusted distributors and reputable partners to source genuine designer pieces. This ensures consistent quality and certified authenticity.

Do you keep items in stock?

We operate with a curated inventory model that allows us to offer a wider range of designer styles. Once you place an order, your item is prepared, verified, and shipped with care.

How do I care for my luxury items?

Each product comes with specific care instructions. Generally, we recommend storing items in their dust bags and avoiding exposure to moisture and direct sunlight.

Couldn't find your answer?

Can’t find what you’re looking for? No worries—we’ve got you covered! Just reach out to us, and we’ll be happy to help.