Frequently Asked Questions

Orders are processed within 1–3 business days after payment confirmation. Estimated delivery is 3–7 business days for Slovenia, 5–10 business days within the European Union, and 10–20 business days for international destinations. Delivery times are estimates and may vary due to destination, courier workload, customs processing, or other circumstances beyond our control.

Yes. WAT&CHIC ships to many international destinations. Available shipping options and costs are shown at checkout based on your delivery address. For deliveries outside the European Union, customs duties, import taxes or other local charges may apply and are the responsibility of the customer.

We accept major credit and debit cards and other secure payment methods available through Shopify Checkout. The payment options available to you will be displayed at checkout and may vary depending on your country or region.

You may return eligible items within 14 days of receiving your order. Items must be returned unused, unworn and in their original condition with all tags and packaging intact. Certain exclusions may apply. For full details and return instructions, please see our Refund Policy.

Once your order has been dispatched, you’ll receive a tracking number by email. Tracking information usually becomes available within 24–72 hours after dispatch. You can use the tracking link to follow your package from dispatch to delivery. If you experience any issues with tracking, please contact us and we’ll be happy to assist.

All products sold by WAT&CHIC are authentic and supplied new. Our products are sourced through established international suppliers and distributors specialising in genuine designer and premium fashion. We do not sell replicas or imitation products.

We source our products through established international suppliers and distributors specialising in designer and premium fashion. Orders are fulfilled from trusted partner warehouses within the European Union, helping us provide reliable shipping and order tracking.

Our products are held across trusted partner inventory and fulfilment locations within Europe. Availability is updated regularly, and once your order is confirmed, the item is prepared and dispatched from the appropriate fulfilment location.

Please follow the care instructions provided with each product, as materials and recommended care methods may vary. In general, store items appropriately, avoid unnecessary exposure to moisture, heat and direct sunlight, and use any protective packaging or dust bag supplied with the item.